The Royal Alberta College and IBM – Customer Engagement

$100.00

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Description

About this Professional Certificate

In this course, learners will be introduced to the work environment by exploring the importance of building rapport and maintaining a positive tone while communicating with customers. Learners will discover the best practices related to finding and evaluating resources used to assist in the process to solve problems and provide customers with resolutions.

Additional information

Level

Beginner

Subject

Communication